Privacy Policy | Sutherland Networks
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Privacy Policy

Last updated: May 5, 2026

Sutherland Networks ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website, request a quote, book a consultation, or communicate with us by phone, email, or SMS text message.

1. Information We Collect

We collect information you voluntarily provide when you fill out a form, request a quote, or contact us. This may include:

  • Full name and company name
  • Email address
  • Telephone / mobile phone number
  • Number of employees and details about your business needs
  • Any message or service inquiry you submit

We may also automatically collect technical information such as IP address, browser type, device information, and pages visited via standard web analytics.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your inquiries and provide quotes
  • Schedule and confirm consultations or appointments
  • Deliver the products, services, and support you request
  • Send transactional and account-related communications by email, phone, or SMS
  • Send appointment reminders, service updates, and (if you opt in) occasional informational messages
  • Comply with legal obligations and prevent fraud

3. SMS / Text Messaging Program

Consent: By providing your phone number and submitting a form on our website, you expressly consent to receive SMS text messages from Sutherland Networks related to your inquiry, appointment confirmations, customer service, and service updates.

Message frequency: Message frequency varies based on your interaction with us.

Message & data rates: Standard message and data rates may apply per your mobile carrier plan.

Opt-out: You can cancel SMS messages at any time by replying STOP. After you send STOP, we will send you a confirmation message and will not send any additional messages unless you opt back in.

Help: Reply HELP at any time for assistance, or contact us at (951) 541-4201 / [email protected].

Carriers: Carriers are not liable for delayed or undelivered messages.

No sale or sharing of mobile data: Mobile information, including phone numbers and SMS opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information may be shared in accordance with this Privacy Policy.

4. How We Share Information

We do not sell your personal information. We may share information only with:

  • Service providers who help operate our business (e.g., CRM, email/SMS delivery, scheduling, hosting) and are contractually required to protect your data and use it only for the services they provide to us.
  • Carrier partners when you authorize us to obtain a quote on your behalf for telecom or internet services.
  • Legal authorities when required by law, subpoena, or to protect our rights.

As stated above, mobile phone numbers and SMS opt-in information are never shared with third parties for marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your jurisdiction (including California residents under the CCPA/CPRA), you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of communications at any time
  • Withdraw consent for SMS messaging by replying STOP

To exercise any of these rights, contact us using the details below.

8. Cookies & Analytics

Our website may use cookies and similar tracking technologies for analytics and to improve user experience. You can control cookies through your browser settings.

9. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

Sutherland Networks
PO Box 3453
Lake Arrowhead, CA 92352
United States
Phone: (951) 541-4201
Email: [email protected]